TheHardwareCity.com is America's premier source for quality tools and
hardware. Shopping and ordering with TheHardwareCity.com is fast,
easy and convenient. Simply browse our site, add items to your cart,
and then place your order. We process and ship your order right away,
and rush the items directly to your door.
At TheHardwareCity.com your privacy and satisfaction is extremely
important to us. Any information we collect from you when you
register at our site is utilized to process your order quickly and
efficiently and to help serve you better. When you make a purchase
from TheHardwareCity.com, we collect the following information:
personal information (such as name, address, and email address),
payment information, and personal shopping preferences. Personal
information is used to process and complete your order and to
communicate with you about your order status. We may need to contact
you via phone, postal mail or email if we have questions regarding
your order. Your personal shopping preferences are recorded each time
you make a purchase from TheHardwareCity.com. We may use information
about your product interests and purchases to help us improve both
our site design and your shopping experience. And, should you so
request, we will inform you about our products, services and
promotions that we believe would be of interest to you.
Customer Service SECURITY SYSTEM
At TheHardwareCity.com we do our best to ensure the highest level of
security for your online shopping experience. Whenever you place an
order or access your personal account information you are
automatically directed to a secure server (SSL). Our Web server
automatically recognizes the IP address and action of each visitor,
safeguarding your personal and credit card information. Since the
information we collect is encrypted it may only be decoded and viewed
by TheHardwareCity.com and can not be accessed by any third party,
ensuring your safety and security.
TheHardwareCity.com may contain links to other sites that are not
under our control. If you should choose to click on one of the links
to these sites, you will be leaving the secure server of
TheHardwareCity.com. These sites have their own policies regarding
privacy. We suggest you review these policies before visiting these
sites. We have no responsibility for linked Web sites and are
providing these links for the convenience of our visitors.
hard drive of your computer when you visit a site) to help make
online shopping easier and more enjoyable. A cookie may contain
information (such as a unique user ID), that is used to track the
personally identifiable information in your cookie. Your cookie
allows us to recognize you when you return to TheHardwareCity.com.
Additionally, it provides you with access to your personal account
information and allows us to serve you better by improving site
design, and informing you of new products, services, and promotions
that would be interest to you
UPDATING YOU ACCOUNT INFORMATION
You have the ability to update and/or delete your account information
at any time. To do so, simply click "My Account" located at the top
of each page, Your account information will be displayed, and you
will have the ability to edit, change, or delete any information.
Additionally, should you so desire, you may change or delete any of
your personal information on file at TheHardwareCity.com just by
clicking the appropriate options like add/edit /delete etc from the
"My Account" page itself.
SHIPPING AND EXPRESS DELIVERY
At TheHardwareCity.com our number one priority is customer
satisfaction. It is our goal to provide you with a pleasurable
shopping experience from the time you visit our homepage until the
moment your order arrives at your doorstep. In order to ensure a
smooth transaction, we utilize the services of FedEx. Any item
shipped using standard shipping usually takes 2-8 business days to
arrive. Anytime you need an item more quickly, we offer expedited
delivery service for an additional fee. In order to ensure your
expedited order arrives on time please read the following:
2nd day and overnight delivery, orders must be placed
Monday through Friday before 9:00 AM PST.
There is no delivery to P.O. boxes.
We do not deliver internationally.
Overnight delivery orders placed after 9 AM PST on Friday
or on the day preceding any legal holiday will be shipped on the
next business day. >
There are no Ground deliveries on Saturday, Sunday or any
RETURNS & EXCHANGES
If for any reason you need to return any item, you have 30 days from
the date of purchase to do so. Returning an order or partial order is
simple. If your item has been damaged during shipping, we will make
every effort to replace it. Simply send the item/s back to us in its
original packaging. Send to:
Please call customer service for returns.
If you do not have the original packing slip, please include the
purchaser's name, address, phone number, order number and the reason
for the return.
RETURNING ITEMS: A FEW REMINDERS
If you do not have the original packing slip, please
include the purchaser's name, address, phone number, and order
We do not absorb shipping costs if you are exchanging or
returning an item unless it was damaged or defective.
Packages must be returned prepaid -- we do not accept
There is a 15% restocking fee. These fees apply to items
returned only, not exchanged due to defects.
TheHardwareCity.com accepts orders through our website twenty-four
hours a day, seven days a week, 365 days a year. We accept all major
credit cards: Visa, MasterCard, American Express, Discover Card..
INTERNATIONAL ORDERS International
Shipping Now Available!
We have partnered with Bongo International to service our
Bongo International provides our customers with their very own
US address. Once you have a US address, you will be able to make
purchases with us as well as other US based online retailers. Bongo
receives your purchases and logs them into their online system which
you can use to view your items and consolidate them with multiple
International customers can save up to 82% off typical
international shipping rates by following these four easy steps:
with Bongo and receive a U.S. shipping address.
the Bongo address as both your billing and shipping address.
the credit card that you have on file with Bongo as the payment
the order arrives at Bongo, log into your account to forward to
If you have any questions, please feel free to contact Bongo
through live chat or by e-mail. They will be glad to