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ORDERING PROCESS
TheHardwareCity.com is America's premier source for quality tools and hardware. Shopping and ordering with TheHardwareCity.com is fast, easy and convenient. Simply browse our site, add items to your cart, and then place your order. We process and ship your order right away, and rush the items directly to your door.

Customer Service PRIVACY POLICY
At TheHardwareCity.com your privacy and satisfaction is extremely important to us. Any information we collect from you when you register at our site is utilized to process your order quickly and efficiently and to help serve you better. When you make a purchase from TheHardwareCity.com, we collect the following information: personal information (such as name, address, and email address), payment information, and personal shopping preferences. Personal information is used to process and complete your order and to communicate with you about your order status. We may need to contact you via phone, postal mail or email if we have questions regarding your order. Your personal shopping preferences are recorded each time you make a purchase from TheHardwareCity.com. We may use information about your product interests and purchases to help us improve both our site design and your shopping experience. And, should you so request, we will inform you about our products, services and promotions that we believe would be of interest to you.

Customer Service SECURITY SYSTEM
At TheHardwareCity.com we do our best to ensure the highest level of security for your online shopping experience. Whenever you place an order or access your personal account information you are automatically directed to a secure server (SSL). Our Web server automatically recognizes the IP address and action of each visitor, safeguarding your personal and credit card information. Since the information we collect is encrypted it may only be decoded and viewed by TheHardwareCity.com and can not be accessed by any third party, ensuring your safety and security.

LINKS
TheHardwareCity.com may contain links to other sites that are not under our control. If you should choose to click on one of the links to these sites, you will be leaving the secure server of TheHardwareCity.com. These sites have their own policies regarding privacy. We suggest you review these policies before visiting these sites. We have no responsibility for linked Web sites and are providing these links for the convenience of our visitors.

Customer Service USE OF COOKIES
Most web sites use cookies (a small data file that is stored on the hard drive of your computer when you visit a site) to help make online shopping easier and more enjoyable. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie. Your cookie allows us to recognize you when you return to TheHardwareCity.com. Additionally, it provides you with access to your personal account information and allows us to serve you better by improving site design, and informing you of new products, services, and promotions that would be interest to you

UPDATING YOU ACCOUNT INFORMATION
You have the ability to update and/or delete your account information at any time. To do so, simply click "My Account" located at the top of each page, Your account information will be displayed, and you will have the ability to edit, change, or delete any information. Additionally, should you so desire, you may change or delete any of your personal information on file at TheHardwareCity.com just by clicking the appropriate options like add/edit /delete etc from the "My Account" page itself.

SHIPPING AND EXPRESS DELIVERY
At TheHardwareCity.com our number one priority is customer satisfaction. It is our goal to provide you with a pleasurable shopping experience from the time you visit our homepage until the moment your order arrives at your doorstep. In order to ensure a smooth transaction, we utilize the services of FedEx. Any item shipped using standard shipping usually takes 2-8 business days to arrive. Anytime you need an item more quickly, we offer expedited delivery service for an additional fee. In order to ensure your expedited order arrives on time please read the following:

  1. 2nd day and overnight delivery, orders must be placed Monday through Friday before 9:00 AM PST.
  2. There is no delivery to P.O. boxes.
  3. We do not deliver internationally.
  4. Overnight delivery orders placed after 9 AM PST on Friday or on the day preceding any legal holiday will be shipped on the next business day.
  5. There are no Ground deliveries on Saturday, Sunday or any legal holiday.

RETURNS & EXCHANGES
If for any reason you need to return any item, you have 30 days from the date of purchase to do so. Returning an order or partial order is simple. If your item has been damaged during shipping, we will make every effort to replace it. Simply send the item/s back to us in its original packaging. Send to:

Please call customer service for returns.

If you do not have the original packing slip, please include the purchaser's name, address, phone number, order number and the reason for the return.

RETURNING ITEMS: A FEW REMINDERS

  • If you do not have the original packing slip, please include the purchaser's name, address, phone number, and order number.
  • We do not absorb shipping costs if you are exchanging or returning an item unless it was damaged or defective.
  • Packages must be returned prepaid -- we do not accept C.O.D. deliveries.
  • There is a 15% restocking fee. These fees apply to items returned only, not exchanged due to defects.
PAYMENT OPTIONS
TheHardwareCity.com accepts orders through our website twenty-four hours a day, seven days a week, 365 days a year. We accept all major credit cards: Visa, MasterCard, American Express, Discover Card..

INTERNATIONAL ORDERS
International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started: